Unfortunately I am not in the least technically minded so no point me opening the box because I wouldn't know what to look for or where to look so, unless there is a reset button and someone could direct me to it I assume that 1 will need to take it to someone (perhaps to you Andy as you cannot be far distant).
Essentially I need help and advice. from other things I have read it appears that this problem is not uncommon and that it can be fixed. It would be good to have confirmation and an idea of cost involved.
If you can help it will be appreciated